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Get help with your controller.
Start with the common questions below. If you are still stuck, write to our engineers or ask other teams building on the same controllers.
Common questions
Adapters, ODX files, firmware updates, tuning and logging.
Ask an engineer
Send your part number, software version and what you are seeing.
User community
A place for teams building on C-Electric controllers to share setups and fixes.
Common questions
Which CAN adapters work with Controller Suite?
WaveShare and PEAK PCAN-USB adapters.
What is the ODX file, and where do I get it?
It is the description file for your controller. C-Electric supplies one ODX per controller, and Controller Suite takes its parameters, CAN IDs, fault codes, routines and memory map from it.
How do I update the firmware?
Use Bootloader mode in Controller Suite. The image is checked against the target memory region before flashing, and the checksum is verified against the one the controller reports when it finishes.
Can I tune the controller to my own motor?
Yes. Controller Suite runs an auto-tuning routine and shows each tuned value before and after. Torque, power and derating maps can also be edited directly as lookup tables.
Which controllers work with Controller Suite?
The AMP600, DD700 and WV300 series. The DD500 series and the DD716, DD721 and DD722 are not supported at present.
Which position sensors are supported?
The DD500 series and the DD716, DD721 and DD722 take Hall sensors only. All other part numbers take Hall sensors, incremental or sin-cos encoders, or a resolver.
What does Controller Suite run on?
A PC running Windows.
How do I record data from the vehicle?
In Live Monitoring, record raw CAN frames to an .asc file, or load your DBC file and save the decoded signals to CSV.
Which diagnostic standards does it follow?
ISO 14229 UDS over ISO 15765-2.
How the user community works
Who it is for
Engineers at vehicle makers, integrators and service teams who work with C-Electric controllers.
What to post
Setup questions, tuning tips, integration notes and feature requests.
What to keep private
Your ODX files, firmware and vehicle programme details. Send those to our engineers directly.
Who answers
Other users, with C-Electric engineers taking part.
Still stuck?
Send your part number, software version and a description. An engineer will reply.